Refund policy

At Natchez Glen House, we take pride in ensuring that our plants are delivered to you healthy and in the best possible condition. We source only the highest quality plant materials from our trusted suppliers. As living things, plants may require special care and attention to thrive, and unfortunately, we cannot offer refunds or exchanges if a plant perishes after it has been received by you. However, if your plants arrive damaged due to shipping, we will be happy to provide you with a replacement. In the event that you receive a damaged product, please contact us by email.